Privacy Policy

Last updated: 31 August 2026

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, or otherwise interact with our business.

This Privacy Policy is intended to comply with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Information We Collect

We may collect personal information that you provide to us when you:

  • Create an account or place an order.
  • Purchase products from our website.
  • Contact us with an enquiry or request.
  • Subscribe to our mailing list or marketing communications.
  • Participate in a promotion, competition or survey.
  • Leave a review or otherwise interact with our website.

Depending on how you interact with us, the information we collect may include:

  • Your name.
  • Billing and delivery address.
  • Email address.
  • Telephone number.
  • Order and purchase information.
  • Payment information.
  • Information you provide when contacting customer support.
  • Marketing preferences.
  • Any other information you voluntarily provide to us.

We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages visited, referring website, and information about how you interact with our website.

2. How We Use Your Information

We may collect, hold, use and disclose your personal information for purposes including:

  • Processing and fulfilling your orders.
  • Arranging delivery of products.
  • Processing payments and refunds.
  • Providing customer service and responding to enquiries.
  • Managing your account.
  • Communicating with you about your orders.
  • Sending marketing communications where you have consented to receive them or where otherwise permitted by law.
  • Improving our products, services and website.
  • Personalising your experience on our website.
  • Detecting and preventing fraud, misuse or security incidents.
  • Complying with our legal and regulatory obligations.
  • Resolving complaints and disputes.
  • Any other purpose reasonably necessary to operate our business.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not store complete credit or debit card details on our own systems. Payment information may be collected and processed directly by our payment providers in accordance with their own privacy policies and security practices.

4. Cookies and Analytics

Our website may use cookies and similar technologies to provide functionality, remember preferences, understand website traffic and improve your online experience.

We may use third-party analytics and advertising services to help us understand how visitors use our website and, where applicable, provide relevant advertising.

You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

5. Marketing Communications

If you subscribe to our marketing communications, we may use your personal information to send you information about products, promotions, special offers, news and other marketing.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending you important service-related communications, such as information about an order you have placed.

6. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

  • Payment processors and financial institutions.
  • Shipping and delivery providers.
  • Website hosting and technology providers.
  • E-commerce and customer relationship management platforms.
  • Email and marketing service providers.
  • Website analytics and advertising providers.
  • Professional advisers, such as accountants, lawyers and insurers.
  • Government agencies, regulators or law enforcement where required or authorised by law.

We do not sell your personal information to third parties.

7. Overseas Disclosure

Some of the third-party service providers we use may store or process personal information outside Australia.

Where we disclose personal information overseas, we will take reasonable steps to ensure that appropriate privacy protections are in place and that the disclosure is handled in accordance with applicable Australian privacy laws.

The countries in which personal information may be stored or processed will depend on the service providers we use.

8. Security of Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide services, maintain appropriate business and financial records, resolve disputes and comply with legal obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

10. Accessing and Correcting Your Information

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the contact details provided below.

We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.

In some circumstances, we may be permitted or required by law to refuse access or correction. If this occurs, we will explain the reasons where we are permitted to do so.

11. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy laws, please contact us using the details below.

We will investigate your complaint and endeavour to resolve it fairly and promptly.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

12. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can consider whether the information should be deleted.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements or privacy practices.

The updated Privacy Policy will be posted on our website with the revised "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us: