Frequently Asked Questions

What type of woodworking products do you make?

We create quality handmade timber products designed to be practical, durable and built to last. We offer a range of products through our online store, as well as custom woodworking options where available.

Are your products handmade?

Yes. Our products are made with care and attention to detail. Because timber is a natural material, each piece can have its own unique grain, colour, knots and character.

Will my product look exactly like the photos?

Not necessarily. Every piece of timber is unique, so natural variations in grain, colour, knots and markings are to be expected. These characteristics are part of what makes each handmade timber product unique.

Do you make custom pieces?

Yes, where available we are happy to discuss custom woodworking projects. Custom pieces may be able to be made to specific dimensions, designs or requirements.

If you have an idea for a custom piece, please contact us with as much information as possible, including dimensions, preferred timber, design ideas and any reference images.

How much do custom orders cost?

The price of a custom piece depends on factors such as size, timber selection, design complexity, materials and finishing requirements.

Once we understand your requirements, we can provide a quote where applicable.

How long do custom orders take?

Custom orders generally take longer than ready-made products. The timeframe will depend on the complexity of the project, availability of materials and our current workload.

We will provide an estimated timeframe when your order is confirmed.

Can I request a specific type of timber?

Yes, depending on availability. If you have a preferred timber species, please let us know when making your enquiry.

Natural timber availability can vary, so we may sometimes need to recommend an alternative.

How do I place an order?

Simply select the product you would like to purchase, choose any available options and add it to your cart. Follow the checkout process to complete your order.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but orders that have already entered production or have been dispatched may not be able to be changed or cancelled.

Where do you ship?

We currently ship to locations within Australia. If you are interested in delivery outside Australia, please contact us to discuss whether international shipping is available for your order.

How long will my order take to arrive?

Delivery times vary depending on your location, the product ordered and the shipping method selected.

You will receive shipping information once your order has been dispatched.

How much does shipping cost?

Shipping costs are calculated at checkout based on the products in your order and your delivery location.

For larger or custom items, additional delivery arrangements may be required.

What happens if my order arrives damaged?

Please contact us as soon as possible if your order arrives damaged. We may ask you to provide photographs of the product and packaging so we can assess the issue and determine the appropriate solution.

Please retain the original packaging until the matter has been resolved.

Can I return my product if I change my mind?

Yes. If you are not completely satisfied with your product, you may return it for a full refund within 30 days of receiving your goods, subject to the conditions in our Shipping & Returns Policy.

The customer is responsible for the cost of returning the product for change-of-mind returns.

Are custom-made products eligible for return?

Custom or personalised products may be subject to different return conditions because they have been made specifically for you.

However, nothing in our returns policy limits your rights under the Australian Consumer Law, including your rights where a product is faulty or otherwise fails to meet an applicable consumer guarantee.

What if my product is faulty?

If your product is faulty, damaged or otherwise does not meet an applicable consumer guarantee, please contact us.

Your rights under the Australian Consumer Law apply regardless of our voluntary 30-day change-of-mind return policy.

Timber Care

How do I look after my timber product?

The best way to care for your timber product depends on the type of product and finish used.

In general:

Keep timber products away from prolonged exposure to water and excessive moisture.
Wipe spills up promptly.
Avoid placing timber in extreme heat or direct sunlight for prolonged periods.
Use appropriate cleaning products recommended for the particular finish.
Do not use harsh chemicals or abrasive cleaners unless specifically recommended.

Care instructions may be provided with your product where appropriate.